If your boiler shows signs of not working well, remember that when choosing a boiler company to service the boiler of your building, you should make sure to consider a few key things.
The repair or replacement of the boiler in a commercial or industrial environment requires extensive knowledge and experience, here’s a guide of questions you should ask yourself when embarking in this journey.
How long has the boiler company been in business?
The longer a boiler company has been in business, the more likely it is that they have experience in finding and repairing problems such as those experienced by your company.
Another advantage of a company with a long time in business is financial stability; established companies are less likely to fail in the middle of the repair and more likely to repair their service if something went wrong.
Do they have experience in your industry?
If you run a specific type of factory, don’t expect a boiler company that works primarily in office buildings to have experience in your boiler applications. Choose a company that has experience in your industry.
Does the boiler company guarantee parts and service?
Select a boiler company that gives you a guarantee for the work done. If an arrangement does not correct your problem, a part and labor warranty could offer you protection so that you will not be charged for the same repair.
Is a pre-start inspection included in the deal?
Let’s say a fan in your boiler needs to be replaced, and the boiler service company repairs it. Make sure they restart the computer and perform a pre-start inspection.
Doing so allows the seller to make sure no other repairs or maintenance are present, but if they do, your provider can fix it before leaving. It makes your business run more efficiently by reducing equipment downtime.
Can they provide proof of license, insurance, and certification?
Even if a company does not need a specific consent to operate in its state, the city in which it is based will likely grant one.
The license is essential, as the threat of loss of permit significantly contributes to enforcing your agreement with the provider.
Insurance is always necessary to protect your company against the additional risk of property damage or injury to your employees or visitors.
When a service or your technician is certified in the repair and installation of boilers, you know that you are hiring a company with the updated skills and equipment necessary to provide quality work.
What are their safety procedures?
At work, safety is also a constant concern. Does your candidate company have a safety plan? How often do they train staff on this? How many days of work do they have without a workplace injury? Will they follow the boiler safety plan of your installation?
Are they a representative of the manufacturer?
Is the company the manufacturer’s representative of its boiler brand? If so, this could be an indication that their technicians are kept up to date on the brand’s product line.
What is the cost of an annual service contract?
Do not confuse the price with the cost. A cheaper provider can save you money in the short term, but it will cost you more in the long run due to a below-average service. Choose a company with a reputation free of complaints about poor quality services.
Boiler company references
Ask and verify their references. Make sure they are from companies in your industry with boiler needs similar to yours. Verify the performance, professionalism, and customer service of the candidate company. Less than stellar criticisms in any of these categories strongly suggest that you continue your search.
Asking these questions will help you make sure you find the right boiler service company for your building or installation and will save you many long-term headaches.